Alarm Permit

Denver's False Alarm Management System may experience delays due to their customer service representatives remote work due to new variant. Thank you for your patience during this time. We will update this website with new developments.

Denver residents and businesses that want to operate a security alarm must obtain a city-issued permit and have it monitored by a licensed monitoring company. Alarm permit applications can be obtained online or from your alarm company. Your alarm company should provide instructions on obtaining a permit.

Denver's False Alarm Management System

Use Denver's False Alarm Management System website for your applications, payments, and updates:

  • Pay alarm permit fees online
  • Submit alarm permit application online 
  • Obtain permit status online

Alarm Permit Policies

Alarm penalties

  • If a location has five false alarms, which are upheld on appeal, the Alarms Division notifies the Denver Police Department to put the location into "general response" status. "General response" means no officers will be directly dispatched to that location, but a general call will be broadcast. An officer will respond if they are in the area and available.
  • A permit holder will be fined $50 each time a panic or hold-up alarm is activated for a false alarm.
  • An alarm company will be fined $25 each time a representative calls for response to an alarm call for a location without a valid permit, or gives an incorrect or expired permit number.

 

Permit renewal

Alarm permits are valid for one year from date of issue. Renewal notices will be mailed to the permit holder 30 days before the expiration date.

The renewal form must be returned, along with the $25 renewal fee, before the expiration date.

No permit will be renewed if the permit holder has outstanding fines for any permit. No renewal permit applications will be processed if the applicant is in arrears in any administrative or court fines, assessments, or fees owed to the City and County of Denver.

To renew online, visit the City of Denver's False Alarm Management System portal.

To mail a renewal, send to: 

City and County of Denver
P.O. Box 650781
Dallas, TX 75265-0781

 

Canceling a permit

You should request cancellations online by following the link and selecting "Cancel Permit" if you change locations, move or no longer have an alarm system. You or your alarm company can do this.

No refund will be given for any cancellation.

 

Security alarm incident appeals

When the Alarms Division receives a copy of a responding police officer's alarm incident report stating the incident was avoidable, the alarm permit holder will receive a notice of a false alarm incident.

The alarm user has 30 days from the date of notice to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation could be subsequent police reports, documentation of power outages, insurance claims, and photographs of damage done to the property. The Alarm Division supervisor will determine whether to grant the appeal with occasional consultation with the director.

Appeals will be decided based on the grounds specified in the ordinance with the following exceptions:

If a series of false alarms occur within four days and if the user provides proof all false alarms were caused by the same piece of faulty equipment, all but the first incident will be dropped. Acceptable proof of repairs includes an invoice for the part, a bill or invoice from the alarm company, or a repair slip left by the technician.

If an alarm user is out of town and has a succession of false alarms caused by malfunctioning equipment, all but the first incident will be dropped. Proof of repair and of the alarm user's absence must be provided. Acceptable proof of absence includes copies of airplane tickets, gas receipts, notice to start delivery of mail, or charge card receipts.

 

Frequently asked questions

  1. Do I need to have an alarm permit?
    It is unlawful to have a security alarm system in the City and County of Denver unless a permit has been obtained. These systems are to be monitored by a licensed alarm company.
  2. Can I renew my permit after the expiration date has passed?      
    Yes, your permit number will stay the same but with a new issue and expiration date based on the date of processing.  
  3. How and where can an alarm user obtain a new permit application? 
    You can apply by mail or call customer service at 877-892-5873.
  4. How long does it take to process a new permit? 
    Paper applications are usually processed the day they are received.    
  5. Am I fined if I have a false alarm?
    There is a $50 fine for a false panic or hold-up alarm (signaling the police in an emergency situation where the imminent danger of death or bodily injury exists). A false intrusion alarm carries no monetary fine, but if five false intrusion alarms occur within a permit calendar year, the permit will be put into a "general response" status. The alarm will not be broadcast, but a police officer in the area could respond if available.
  6. How can I find out if my alarm permit is valid? 
    Contact customer service at 877-892-5873 during business hours. Our website provides permit information at all times, including whether it is valid, the expiration date for the permit, any outstanding alarm fines, and alarm incidents.
  7. I have a valid monitored alarm user permit. Why didn't the police dispatch when my alarm company called them? 
    To find out why the police denied dispatch to your premises, contact your alarm company and obtain the permit number. Your alarm company likely provided an invalid or non-existent permit number when requesting dispatch. Contact customer service at 877-892-5878 to verify your permit number, expiration date, and status. You can also verify your permit status on the website.